Legal
Paragon Designs (the “Company”, “we”, “us”, or “our”) is committed to maintaining robust privacy protections for its users. This privacy policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our website.
For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://paragondesigns.ca/. “Service” refers to the Company’s services offered through the Site, including design consultations, project inquiries and related services. “You” refers to you, as a user of our Site or our Service.
By accessing our Site or contacting us, you accept this Privacy Policy and consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, referring/exit pages, browser type, device information and general website interaction data. Personal Information includes information you voluntarily provide to us, including but not limited to: name, phone number, email address, project details or messages. This information may be collected when you submit a contact form on our Site (including forms powered by HoneyBook), call our business phone number, leave a voicemail, or send us a text message. By contacting us via phone or text message, you consent to the collection and use of your information as described in this Privacy Policy.
We may collect Non-Personal Information automatically through standard web technologies such as cookies and analytics tools. This may include: the website you visited before coming to our Site, your browser type and device, date and time of access, and pages viewed on our Site. Cookies are small text files stored on your device that help us improve user experience and analyze website usage. You may disable cookies through your browser settings if you prefer.
We collect Personal Information when you voluntarily provide it through our Site or by contacting us directly. We use third-party service providers, including HoneyBook, to manage contact forms, client communication and project information. We also use a third-party phone system, Grasshopper, to manage calls, voicemails and related communications.
The Site and Services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that such information has been collected, we will delete it promptly. If you believe this has occurred, please contact us at info@paragondesigns.ca.
We do not sell, trade, rent, or otherwise share your Personal Information with third parties for marketing purposes. We may share Personal Information with trusted third-party service providers that assist in operating our business, including: HoneyBook (for forms, client communication and project management) and Grasshopper (for phone calls, voicemail and communication services). These service providers are only given access to the information necessary to perform their functions and are obligated to protect your information.
We use Personal Information to: respond to inquiries, communicate with you regarding your project, provide services and support, and maintain business records. We may also disclose Personal Information if required to do so by law or in response to valid legal requests.
We use Non-Personal Information to improve our website, analyze usage trends, and enhance user experience. We reserve the right to use and disclose Non-Personal Information at our discretion.
We use a third-party phone system (Grasshopper) to manage communications. Phone calls may be recorded for quality assurance, training and record-keeping purposes. Voicemails and call logs may be stored and reviewed. Customers may contact us via SMS (text message), and any such messages may be stored for communication and record-keeping purposes. We do not send unsolicited marketing text messages.
We implement reasonable security measures designed to protect your information from unauthorized access, including secure systems and data handling practices. However, no method of transmission over the Internet or electronic storage is completely secure. By using our Site or contacting us, you acknowledge and accept these risks.
You have the right to request access to the Personal Information we hold about you, request corrections to your information, and request deletion of your information, where applicable. To make such a request, please contact us using the information below.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. This Privacy Policy applies only to information collected by us.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes your acceptance of any changes.
If you have any questions regarding this Privacy Policy or our data practices, please contact us:
Last Updated: May 12, 2026